Frequently Asked Questions

Everything you need to know about your L'Occitane shopping experience.

What is the standard delivery timeframe for my order?

Standard shipping typically takes 3 to 5 business days. Express shipping options are available at checkout if you need your beauty favorites sooner.

Can I return products if they are not suitable for my skin?

Yes, we accept returns on unopened and lightly used products within 30 days of purchase. Please ensure you have the original receipt or order confirmation.

Are L'Occitane products tested on animals?

L'Occitane does not test its products, active ingredients, or raw materials on animals at any point in the product development or manufacturing process.

How can I track the status of my shipment?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and L'Occitane digital gift cards.

How do I find the best products for my specific skin type?

You can use our online Skin Care Diagnostic tool or visit any L'Occitane boutique for a complimentary personalized consultation with our beauty experts.