Returns & Exchanges Policy

We want you to love your L'Occitane experience, which is why we offer a 30-day return policy for products in new or gently used condition. Simply return your items with the original receipt for a full refund or exchange.

1

Initiate Your Return

Log into your account and visit the 'Order History' section to select the items you wish to return and print your prepaid shipping label.

2

Pack Your Items

Carefully place the products in their original packaging, ensuring they are securely sealed to prevent damage during transit.

3

Ship the Package

Affix the prepaid label to your parcel and drop it off at any authorized carrier location or your local L'Occitane boutique.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing